The ice maker, also known as ice machine, is a type of refrigeration machinery and equipment that can make ice after cooling water through evaporator by refrigerant of refrigeration system. What we introduced is an ice maker that can make ice cubes. The refrigerating methods falls into air-cooled mode and water-cooled mode.
An ice maker can make ice cubes to help cool and keep food and beverage fresh.
It is applied in milk tea shops, sushi restaurants, seafood buffet, hot pot restaurants, other restaurants, bars, KTV, coffee houses and other places.
- Large amount of ice volume. The ice volume is more important than ice-making capacity.
- It can work normally even when it is hot.
- It is made of high quality stainless steel, which is anti-rust and easy to clean.
- With a high efficiency of ice making, it can make ice rapidly in 12 minutes.
- With an arc-shaped clamshell design, it is easy to take out ice.
- With the booking function, it can make ice in evening and use it in day time.
- Long-term heat preservation can be up to 16 hours.
- It is equipped with mobile wheels, which is convenient to change places.
- It is energy conservation and silent by adopting famous brand compressors.
- The blue light sterilization is safe and healthly.
- With the one-button intelligent clean, ice cubes are more cleaner.
|Models||Capacity (kg)||Ice Volume (kg)||Ice Cube Tray||Power(W)||Voltage(V)||Refrigerating Methods|
1. The compressors of famous brand are high efficient, energy-saving and silent.
2. The thicken polyurethane foam layer can efficiently prevent effects of ambient temperature and slow ice melting.
3. It is high efficient to make ice with the pure copper nickel plating ice cube tray.
4. It is convenient to take out ice with the inclined window.
5. It is more healthly for edible by using blue light sterilization.
1. How lone is the delivery term of one unit?
A: Normally, it’s 10 days.
2. What kind of water supply mode is adopted by the standard device?
A: Tap-water supply system. The barreled water supply system can be customized.
3. Can a filter be given away?
4. What kind of voltage of device is available?
A: 220V/50Hz-1P, 220V/60Hz-1P and 110V/60Hz-1P.
5. Can an ice maker with a larger ice volume be customized?
A: It can be customized only when more than 100 units of ice makers are purchased.
Principles of After-Sales Service:
1. In time
3. High efficiency
Process of After-Sales Service:
1. Respond to customers’ problems in time after receiving them.
1.1 Propose a solution to customers in 24 hours if sales personnel can handle it.
1.2 If the problems require after-sales personnel to handle, send the feedback information sheet to the after-sales personnel. They will officially involved in dealing with customers’ problems.
2. After receiving the information sheet, the after-sales personnel should learn the specific circumstance of the customer from the sales personnel in 24 hours. Meanwhile, the sales personnel is responsible for establishing a WhatsApp with the customer, the after-sales personnel and the general manager.
3. The after-sales personnel directly get in touch with the customer via E-mail and WhatsApp, have a detailed understanding with the customer’s problem, and schedule the video call in three working days.
4. Check and preliminarily confirm the equipment failure through the first video call, and propose a effective solution.
4.1 Provide the operation scheme in 24 hours after the video call if the device can repaired through the simple operation of the customer. Schedule the second video call to guide the maintenance work on site after the customer has made preparations well.
4.11 The after-sales service can be completed if the device can work well again.
4.12 Propose another solution if the device still can’t work well. The process can refer to the 4.1 and 4.2. The after-sales service can be completed if the device can work well again.
4.2 If the customer need hire a local technician to repair the device, send the preparation work and the maintenance process to the customer in 24 hours after the video call. Make a video call with the customer to guide the maintenance on site when the technician goes to do the repair.
4.21 The after-sales service can be completed if the device can work well again.
4.22 Propose another solution if the device still can’t work well. The process can refer to the 4.1 and 4.2. The after-sales service can be completed if the device can work well again.
4.3 If the customer need replace accessories, the after-sales personnel should inform the sales personnel to deliver replacement accessories through the customer management module in joinfworld or Ding Talk in 12 hours after the video call. The sales personnel should fill in the after-sales problem order sheet in 24 hours after being informed, and inform the customer of the delivery process. After the customer receives the accessory, refer to the 4.1 and 4.2.
4.31 The after-sales service can be completed if the device can work well again.
4.32 If the device still can’t work well, refer to the 4.12 and 4.22.
5. After the after-sales service, the sales personnel should send the after-sales service evaluation form, and invite the customer to rate the after-sales service.
Purpose: solve customers’ problems in three video calls.
Packing and Shipping
Non-fumigation wooden boxes are used for package.
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